CICS CONTACT AND LOCATION INFORMATION

CICS has offices that work together to help people with disabilities, their families, and their caregivers find the services and support they need, both short-term and long-term. Disability Services Navigators are available to meet you in your community. While their work often begins from the offices listed below, these are not full-time work locations. They travel throughout the counties noted in their listings, so please call ahead before visiting an office to meet with them.

CICS helps by providing information, referrals, and service plans, as well as checking in to make sure Iowans receive the right support to live healthy, independent lives. CICS determines eligibility for funding, provides details about available services in your area, and assists with referrals to service providers.

Office Hours

Disability Services Navigators often have walk-in hours from 1:00 to 3:00 p.m. However, because they may be working in different counties, please call ahead to confirm their location or check their schedules. You can call the CICS main phone number at 515-513-6870 or contact a Disability Services Navigator in your area to schedule an appointment.

CONTACT INFORMATION

CICS Main Phone Number: 515-513-6870

Main Fax: 515-985-0587

CICS Locations

District 2

    • Garner
      Duncan Heights
    • 236 State St.
    • Garner, IA 50438
    • Find on map
    • Disability Services Navigator
      • Jessica Crawford
      • (515) 416-4451
      • Service Area
      • Hancock, Kossuth, Winnebago, Worth, Wright

      • Availability:

        Location: Duncan Heights
        Address: 236 State St., Garner
        Walk In Days: Mondays
        Time: 1:00 pm to 3:00 pm

        Location: Prairie Ridge
        Address: 117 East Call St., Algona
        Walk In Days: Wednesdays
        Time: 1:00 pm to 3:00 pm

        Location: Prairie Ridge
        Address: 138 N Clark St., Forest City
        Walk In Days: Thursdays
        Time: 1:00 pm to 3:00 pm

        Location: Worth County Public Health
        Address: 95 9th St. N, Northwood
        Walk In Days: Fridays
        Time: 1:00 pm to 3:00 pm

        Location: Wright County Connections
        Address: 215 N Main St., Clarion
        Walk In Days: Tuesdays
        Time: 1:00 pm to 3:00 pm

    • Fort Dodge
      Elderbridge Agency on Aging - Ft. Dodge
    • 308 Central Ave., Ste C
    • Fort Dodge, IA 50501
    • Find on map
    • Disability Services Navigator
      • Brittany Baker
      • (515) 416-6904
      • Service Area
      • Humboldt, Webster

      • Availability:

        Location: Elderbridge Agency on Aging
        Address: 308 Central Ave., Fort Dodge
        Walk In Days: Mondays, Wednesdays, Thursdays, Fridays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Humboldt County Court House
        Address: 203 Main St., Dakota City
        Room: 3rd Floor with General Assistance
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

    • Spencer
      Elderbridge Agency on Aging - Spencer
    • 714 10th Ave. E
    • Spencer, IA 51301
    • Find on map
    • Disability Services Navigator
      • Ally Porath
      • (515) 766-4332
      • Service Area
      • Clay, Dickinson, Emmet, Palo Alto

      • Availability:

        Location: Elderbridge Agency on Aging
        Address: 714 10th Ave. East, Spencer
        Walk In Days: Mondays, Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Spirit Lake Public Library
        Address: 702 16th St., Spirit Lake
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Estherville Public Library
        Address: 613 Central Ave., Estherville
        Walk In Days: Wednesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Emmetsburg Public Library
        Address: 707 N Superior St., Emmetsburg
        Walk In Days: Mondays, Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

    • TBD
      TBD
    • TBD
    • TBD
    • Find on map
    • Disability Services Navigator
      • Carrie Hisler
      • (515) 955-1719
      • Service Area
      • Calhoun, Pocahontas, Sac

      • Availability:

        Location: Annex Building
        Address: 515 Court St., Rockwell City
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: City Hall
        Address: 100 E Elm Ave., Pocahontas
        Walk In Days: Mondays, Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Sac Public Library
        Address: 1001 W Main St., Sac City
        Walk In Days: Wednesdays and Fridays
        Walk In Time: 1:00 pm to 3:00 pm

District 3

    • Hampton
      CICS Corporate Office
    • 123 1st Ave SW
    • Hampton, IA 50441
    • Find on map
    • Disability Services Navigator
      • Starla Varrelman
      • (515) 416-6399
      • Service Area
      • Butler, Cerro Gordo, Floyd, Franklin

      • Availability:

        Location: Pathways Office
        Address: 315 N Main St., Allison
        Walk In Days: Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Elderbridge Agency on Aging
        Address: 1190 Briaristone Dr., Mason City
        Walk In Days: Mondays, Wednesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Floyd County Courthouse
        Address: 101 S Main St.
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: CICS Corporate Office - Community Services Building
        Address: 123 1st Ave SW, Hampton
        Walk In Days: Fridays
        Walk In Time: 1:00 pm to 3:00 pm

    • Mason City
      Elderbridge Agency on Aging - Mason City
    • 1190 Briarstone Dr.
    • Mason City, IA 50401
    • Find on map
    • Disability Services Navigator
      • Angie Rodamaker
      • (515) 461-3623
      • Service Area
      • Cerro Gordo, Hardin, Mitchell

      • Availability:

        Location: Elderbridge Agency on Aging
        Address: 1190 Briarstone Dr., Mason City
        Walk In Days: Mondays, Thursdays, Fridays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Friendship Club
        Address: 602 S Oak St., Iowa Falls
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Mitchell County Public Health
        Address: 415 Pleasant St., Osage
        Walk In Days: Wednesday
        Walk In Time: 1:00 pm to 3:00 pm

      • Starla Varrelman
      • (515) 416-6399
      • Service Area
      • Cerro Gordo, Floyd, Butler, Franklin

      • Availability:

        Location: Elderbridge
        Address: 1190 Briarstone Dr. Mason City Iowa
        Walk In Days: Mondays, Wednesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Floyd County Courthouse
        Address: 101 S Main St, Charles City Iowa
        Walk In Days: Tuesday
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Pathways Behavioral Services
        Address: 315 N Main St, Allison Iowa
        Walk in Days: Thursday
        Walk in Time: 1:00 pm-3:00 pm

        Location: CICS Corporate Office
        Address: 123 1st Ave SW, Hampton Iowa
        Walk in Days: Friday
        Walk in Time: 1:00 pm-3:00 pm

    • Decorah
      NEI3A
    • 915 Short St. Ste 169
    • Decorah, IA 52101
    • Find on map
    • Disability Services Navigator
      • Kelsey Stortz
      • (641) 715-7731
      • Service Area
      • Allamakee, Clayton, Howard, Winneshiek

      • Availability:

        Location: Northeast Iowa Behavioral Health
        Address: 17 Allamakee St., Waukon
        Walk In Days: Wednesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Clayton County General Relief
        Address: 600 Gunder Rd., Ste 6, Elkador
        Walk In Days: Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Howard County Public Service
        Address: 205 2nd St. E, Cresco
        Room: Check in at front desk
        Walk In Days: Mondays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: NEI3A
        Address: 915 Short St., Ste 169, Decorah
        Walk In Days: Tuesdays, Fridays
        Walk In Time: 1:00 pm to 3:00 pm

    • Waverly
      Pathways Behavioral Services, Inc.
    • 111 10th St.
    • Waverly, IA 50677
    • Find on map
    • Disability Services Navigator
      • Danielle Reetz
      • (641) 939-8167
      • Service Area
      • Bremer, Chickasaw, Fayette

      • Availability:

        Location: Pathways Behavioral Health
        Address: 111 10th St. SW, Waverly
        Room: 107
        Walk In Days: Mondays, Wednesdays, Fridays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Heritage Center
        Address: 2275 S Linn Ave, New Hampton
        Room: S7
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Oelwein Veteran's Affairs Office
        Address: 901 N Frederick Ave, Ste. 2, Oelwein
        Walk In Days: Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

    • Marshalltown
      Prairie Ridge Integrated Behavioral Healthcare
    • 9 N. 4th Ave
    • Marshalltown, IA 50158
    • Find on map
    • Disability Services Navigator
      • Lisa Soder
      • (641) 754-6390
      • Service Area
      • Grundy, Marshall, Tama

      • Availability:

        Location: Annex Building
        Address: 706 H Ave., Grundy Center
        Room: Suite 2
        Walk In Days: Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Prairie Ridge Integrated Behavioral Healthcare
        Address: 9 N 4th Ave., Marshalltown
        Walk In Days: Mondays, Wednesdays, Fridays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Prairie Ridge Integrated Behavioral Healthcare
        Address: 413 McClellan St., Tama
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

District 6

    • Grinnell
      Capstone Behavioral Health
    • 200 4th Ave W
    • Grinnell, IA 50112
    • Find on map
    • Disability Services Navigator
      • Brenda Daily
      • (641) 236-9199
      • Service Area
      • Benton, Poweshiek

      • Availability:

        Location: Benton County HHS Conference Room
        Address: 811 D Ave., Vinton
        Room: Suite 20
        Walk In Days: Tuesdays, Wednesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Poweshiek County
        Address: 200 4th Ave. W, Grinnell
        Room: Call on arrival
        Walk In Days: Mondays, Fridays
        Walk In Time: 1:00 pm to 3:00 pm

      • Jarica White
      • (515) 644-2641
      • Service Area
      • Iowa, Keokuk, Mahaska

      • Availability:

        Location: Iowa County Public Library
        Address: 235 E Hilton St., Marengo
        Room: Public Library lower level - ask at main desk
        Walk In Days: Wednesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Keokuk County Courthouse
        Address: 101 S Main St, Sigourney
        Room: Board of Supervisors-1st floor
        Walk In Days: Fridays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Mahaska County Courthouse Annex
        Address: 301 1st Ave. E, Oskaloosa
        Room: Call Jarica to be let into the building
        Walk In Days: Mondays, Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

    • Fort Madison
      Elevate
    • 615 8th St.
    • Fort Madison, IA 52627
    • Find on map
    • Disability Services Navigator
      • Kim Fletchall
      • (641) 658-9352
      • Service Area
      • Lee, Van Buren

      • Availability:

        Location: Elevate
        Address: 615 8th St., Fort Madison
        Walk In Days: Mondays, Wednesdays, Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Southern Iowa Mental Health Center
        Address: 807 1st St., Keosauqua
        Room: Check in at front desk
        Walk In Days: Tuesdays, Fridays
        Walk In Time: 1:00 pm to 3:00 pm

      • Kasarah Dillon
      • (641) 450-7160
      • Service Area
      • Henry, Jefferson, Washington

      • Availability:

        Location: Mt. Pleasant Public Library
        Address: 307 E Monroe St., Mt. Pleasant
        Walk In Days: Tuesdays, Thursdays (not in office 3rd Tuesday of the month)
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Southern Iowa Mental Health Center
        Address: 500 N 3rd St., Ste. 202, Fairfield
        Walk In Days: Fridays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Washington Public Library
        Address: 115 W Washington St., Washington
        Walk In Days: Mondays, Wednesdays
        Walk In Time: 1:00 pm to 3:00 pm

    • Ottumwa
      Southern Iowa Mental Health Center
    • 1527 Albia Rd.
    • Ottumwa, IA 52501
    • Find on map
    • Disability Services Navigator
      • Laurie Lenertz
      • (515) 961-1075
      • Service Area
      • Appanoose, Davis, Monroe, Wapello

      • Availability:

        Location: Southern Iowa Mental Health Center
        Address: 717 North 18th St., Unit #7, Centerville
        Room: Check in at front desk
        Walk In Days: Wednesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Southern Iowa Mental Health Center
        Address: 1712 S West St., Ste. #4, Bloomfield
        Room: Check in at front desk
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm - 3:00 pm

        Location: Southern Iowa Mental Health Center
        Address: 105 S. Clinton St., Albia
        Room: Check in at front desk
        Walk In Days: Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Southern Iowa Mental Health Center
        Address: 1527 Albia Rd., Ottumwa
        Room: Check in at front desk
        Walk In Days: Mondays, Fridays
        Walk In Time: 1:00 pm - 3:00 pm