CICS CONTACT AND LOCATION INFORMATION

CICS has offices that work together to help people with disabilities, their families, and their caregivers find the services and support they need, both short-term and long-term. Disability Services Navigators are available to meet you in your community. While their work often begins from the offices listed below, these are not full-time work locations. They travel throughout the counties noted in their listings, so please call ahead before visiting an office to meet with them.

CICS helps by providing information, referrals, and service plans, as well as checking in to make sure Iowans receive the right support to live healthy, independent lives. CICS determines eligibility for funding, provides details about available services in your area, and assists with referrals to service providers.

Office Hours

Disability Services Navigators often have walk-in hours from 1:00 to 3:00 p.m. However, because they may be working in different counties, please call ahead to confirm their location or check their schedules. You can call the CICS main phone number at 515-513-6870 or contact a Disability Services Navigator in your area to schedule an appointment.

CONTACT INFORMATION

CICS Main Phone Number: 515-513-6870

Main Fax: 515-985-0587

CICS Locations

District 2

    • Garner
      Duncan Heights
    • 236 State St.
    • Garner
    • Find on map
    • Disability Services Navigator
      • Jessica Crawford
      • (515) 416-4451
      • Service Area
      • Hancock

      • Availability:

        Location: Duncan Heights
        Address: 236 State Street Garner
        Room:
        Next Walk In Date:
        Time:

      • Temporary - Starla Varrelman
      • Starla - (515) 416-6399
      • Service Area
      • Starla:Winnebago & Wright Angie: Worth Brittany: Kossuth (515) 416-6904

      • Availability:

        Location:
        Address:
        Room:
        Walk In Days:
        Walk In Time:

        Location:
        Address:
        Room:
        Walk In Days:
        Walk In Time:

    • Fort Dodge
      Elderbridge Agency on Aging - Ft. Dodge
    • 308 Central Ave. Ste C
    • Fort Dodge
    • Find on map
    • Disability Services Navigator
      • Brittany Baker
      • (515) 416-6904
      • Service Area
      • Humboldt, Webster

      • Availability:

        Location: Elderbridge Agency on Aging
        Address: 308 Central Ave Fort Dodge
        Room:
        Walk In Days: Mondays, Thursdays, Fridays
        Walk In Time: 1:00pm to 3:00pm

        Location: Humboldt County Court House
        Address: 203 Main Street Dakota City
        Room: 3rd Floor with General Assistance
        Walk In Days: Tuesdays
        Walk In Time: 1:00pm to 3:00pm

    • Spencer
      Elderbridge Agency on Aging - Spencer
    • 714 10th Ave E
    • Spencer
    • Find on map
    • Disability Services Navigator
      • Temporary - Jessica Crawford
      • (515) 416-4451
      • Service Area
      • Clay, Dickinson, Emmet

      • Availability:

        Location: Elderbridge office
        Address: 714 10th Ave East Spencer, Iowa
        Room:
        Walk In Days: Every other Tuesday
        Walk In Time: 1-3

        Location: Estherville Public library
        Address: 613 Central Ave Estherville, Iowa
        Room:
        Walk In Days: Every Thursday
        Walk In Time: 1-3

        Location: Spirit Lake Public Library
        Address: 702 16th street Spirit Lake, Iowa
        Room:
        Walk In Days: Every other Tuesday
        Walk In Time: 1-3

      • Temporary - Carrie Hisler
      • (515) 955-1719
      • Service Area
      • Palo Alto

      • Availability:

        Location:
        Address:
        Room:
        Walk In Days:
        Walk In Time:

    • TBD
      TBD
    • TBD
    • TBD
    • Find on map
    • Disability Services Navigator
      • Carrie Hisler
      • (515) 955-1719
      • Service Area
      • Calhoun, Pocahontas, Sac

      • Availability:

        Location:
        Address: 515 Court Street, Rockwell City
        Room:
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location:
        Address: 23 W Elm St, Pocahontas
        Room:
        Walk In Days: Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

District 3

    • Hampton
      CICS Corporate Office
    • 123 1st Ave SW
    • Hampton, IA 50441
    • Find on map
    • Disability Services Navigator
      • Jodi Hamilton
      • (641) 939-8165
      • Service Area
      • Butler, Franklin, Grundy, Hardin

      • Availability:

        Location: Pathways Office
        Address: 315 N. Main St. Allison, IA 50602
        Walk In Days: Every Thursday
        Walk In Time: 1:00 pm to 3:00 pm

        Location: CICS Corporate Office - Community Services Building
        Address: 123 1st Ave SW Hampton, IA 50441
        Walk In Days: Every Wednesday
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Annex Building
        Address: 706 H Ave Grundy Center
        Room: Suite 2
        Walk In Days: Every Monday
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Friendship Club
        Address: 602 S Oak St. Iowa Falls
        Walk In Days: Every Tuesday
        Walk In Time: 1:00 pm to 3:00 pm

    • Mason City
      Elderbridge Agency on Aging - Mason City
    • 1190 Briarstone Dr.
    • Mason City
    • Find on map
    • Disability Services Navigator
      • Angie Rodamaker
      • (515) 461-3623
      • Service Area
      • Cerro Gordo, Mitchell

      • Availability:

        Location: Elderbridge Agency on Aging - Mason City
        Address: 1190 Briarstone Dr., Mason City
        Room: 4
        Walk In Days: Monday, Tuesday, Thursday
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Mitchell County Public Health
        Address: 415 Pleasant St., Osage
        Room:
        Walk In Days: Wednesday
        Walk In Time: 1:00 pm to 3:00 pm

      • Starla Varrelman
      • (515) 416-6399
      • Service Area
      • Cerro Gordo, Floyd

      • Availability:

        Location:
        Address:
        Room:
        Walk In Days:
        Walk In Time: 1:00 pm to 3:00 pm

        Location:
        Address:
        Room:
        Walk In Days:
        Walk In Time: 1:00 pm to 3:00 pm

    • Decorah
      NEI3A
    • 915 Short St. Ste 169
    • Decorah
    • Find on map
    • Disability Services Navigator
      • Kelsey Stortz
      • (641) 715-7731
      • Service Area
      • Allamakee, Clayton, Howard, Winneshiek

      • Availability:

        Location: Howard County Public Service Building
        Address: 205 2nd St E
        Room: Check in at front desk
        Walk In Days: Every Monday
        Walk In Time: 1:00 pm to 3:00 pm

        Location: NEI3A
        Address: 915 Short St. Ste 169
        Room:
        Walk In Days: Every Tuesday and Friday
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Northeast Iowa Behavioral Health
        Address: 17 Allamakee St, Waukon
        Room:
        Walk In Days: Every Wednesday
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Clayton County General Relief
        Address: 600 Gunder Rd Ste 6
        Room:
        Walk In Days: Every Thursday
        Walk In Time: 1:00 pm to 3:00 pm

    • Waverly
      Pathways Behavioral Services, Inc.
    • 111 10th St.
    • Waverly
    • Find on map
    • Disability Services Navigator
      • Danielle Reetz
      • (641) 939-8167
      • Service Area
      • Bremer, Chickasaw, Fayette

      • Availability:

        Location: Pathways Behavioral Health
        Address: 111 10th St SW
        Room: 107
        Walk In Days: Mondays, Wednesdays, and Fridays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: New Hampton Public Library
        Address: 20 W Spring St
        Walk In Days: Every Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: West Union Public Library
        Address: 210 N Vine St
        Walk In Days: Every Thursdays
        Walk In Time: 1:00 pm to 3:00 pm

    • Marshalltown
      Prairie Ridge Integrated Behavioral Healthcare
    • 9 N. 4th Ave
    • Marshalltown
    • Find on map
    • Disability Services Navigator
      • Lisa Soder
      • (641) 754-6390
      • Service Area
      • Marshall, Tama

      • Availability:

        Location: Prairie Ridge Integrated Behavioral Healthcare
        Address: 9 N 4th Ave., Marshalltown
        Room:
        Walk In Days: Mondays, Wednesdays, and Fridays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Prairie Ridge Integrated Behavioral Healthcare
        Address: 413 McClellan St., Tama
        Room:
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

District 6

    • Grinnell
      Capstone Behavioral Health
    • 200 4th Ave W
    • Grinnell
    • Find on map
    • Disability Services Navigator
      • Brenda Daily
      • (641) 236-9199
      • Service Area
      • Iowa, Poweshiek (Benton County temporarily covered by Lisa Soder -(641) 754-6390)

      • Availability:

        Location: Poweshiek County
        Address: 200 4th Ave W., Grinnell
        Room:
        Walk In Days: Mon., Tues. & Fri.
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Iowa County
        Address: 235 E Hilton St., Marengo
        Room: Public Library lower level
        Walk In Days: Wed
        Walk In Time: 1:00 pm to 3:00 pm

        Location:
        Address:
        Room:
        Walk In Days:
        Walk In Time: 1:00 pm to 3:00 pm

      • Jarica White
      • (515) 644-2641
      • Service Area
      • Keokuk, Mahaska

      • Availability:

        Location: Mahaska County Courthouse Annex
        Address: 301 1st Avenue East, Oskaloosa
        Room: Call Jarica to be let in building
        Walk In Days: Mondays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Keokuk County Courthouse
        Address: 101 S Main St, Sigourney
        Room: Board of Supervisors-1st floor
        Walk In Days: Fridays
        Walk In Time: 1:00 pm to 3:00 pm

    • Ft. Madison
      Elevate
    • 615 8th St.
    • Ft. Madison
    • Find on map
    • Disability Services Navigator
      • Temporary - Laurie Lenertz
      • (515) 961-1075
      • Service Area
      • Henry, Jefferson, Lee, Van Buren

      • Availability:

        Location: Mt. Pleasant Public Library
        Address: 307 East Monroe St., Mt. Pleasant
        Room: Study room
        Walk In Days: Every other Tuesday, September 2, 16, 30
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Southern Iowa Mental Health Center
        Address: 500 N. 3rd St. Suite #202 Fairfield
        Room: Check in at front desk
        Walk In Days: Every other Friday, August 29, September 12, 26
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Fort Madison Public Library
        Address: 1920 Avenue E, Fort Madison
        Room: Study Room #3
        Walk In Days: Wednesdays August 27, September 3, 10, 17, 24
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Southern Iowa Mental Health Center
        Address: 807 1st St., Keosauqua
        Room: Check in at front desk
        Walk In Days: Every other Friday, August 22, September 5, 19
        Walk In Time: 1:00 pm to 3:00 pm

      • Temporary - Jarica White
      • (515) 644-2641
      • Service Area
      • Washington

      • Availability:

        Location: Washington Public Library
        Address: 115 W. Washington St, Washington
        Room: Check in at front desk
        Walk In Days: Every other Wednesday, August 20, September 3 & 17
        Walk In Time: 1:00 pm to 3:00 pm

    • Ottumwa
      Southern Iowa Mental Health Center
    • 1527 Albia Rd
    • Ottumwa
    • Find on map
    • Disability Services Navigator
      • Laurie Lenertz
      • (515) 961-1075
      • Service Area
      • Davis, Wapello

      • Availability:

        Location: Southern Iowa Mental Health Center
        Address: 1527 Albia Rd Ottumwa
        Room: Check in at front desk
        Walk In Days: Mondays & Thursdays, Wednesday 8/20/25, Friday 8/22/25
        Walk In Time: 1:00 pm - 3:00 pm

        Location: Southern Iowa Mental Health Center
        Address: 1712 S. West St. Suite #4 Bloomfield
        Room: Check in at front desk
        Walk In Days: Every other Tuesday, next date is Tuesday, August 26, 2025
        Walk In Time: 1:00 pm - 3:00 pm

      • Temporary - Jarica White
      • (515) 644-2641
      • Service Area
      • Appanoose, Monroe

      • Availability:

        Location: Southern Iowa Mental Health Center
        Address: 105 South Clinton Street, Albia
        Room: Check in at front desk
        Walk In Days: Tuesdays
        Walk In Time: 1:00 pm to 3:00 pm

        Location: Southern Iowa Mental Health Center
        Address: 717 North 18th Street, Unit #7, Centerville
        Room: Check in at front desk
        Walk In Days: Every other Wednesday: August 27, September 10 & 24
        Walk In Time: 1:00 pm to 3:00 pm