Crisis Services

Whether it’s access to a 24-Hour crisis line or transitional living centers, CICS crisis services are ready to respond to the needs of individuals when any stress or pressure becomes too great for them to handle.

  • 23-Hour Crisis Observation

    The first several hours following a crisis episode are the most crucial to assuring a positive outcome. 23-Hour Crisis Observation services provide support to individuals in a setting that is secure and protected, medically staffed, and a psychiatrically supervised treatment environment to stabilize the situation and better assess any additional levels of care.

  • 24-Hour Crisis Line

    CICS is happy to announce the enhancement of the CICS Crisis Line in collaboration with the Iowa Department of Public Health and Your Life Iowa.  Your Life Iowa is a crisis line that provides information and referral, counseling, crisis service coordination, and linkages to crisis screening and mental health services including dispatch of the CICS mobile Response Team 24 hours per day.   If you or someone who know is in a crisis situation, call 855-581-8111, text 855-895-8398, or chat at

  • Crisis Evaluation

    This systematic approach to collecting information related to an individual’s history, needs, strengths and abilities is the first step to determine appropriate services during an acute crisis episode.

  • Crisis Stabilization

    Individuals experiencing an acute crisis that may put them or others at risk may be best served by an alternative to hospitalization. Crisis stabilization provides short-term care for individuals with mental health and development disabilities who need 24-Hour supervision for safety during a crisis, without the added trauma of hospitalization. Crisis stabilization includes a crisis evaluation that consists of a systematic approach to collecting information related to an individual’s history, needs, strengths and abilities in order to determine appropriate services during an acute crisis episode.

  • Mental Health Commitments

    CICS can pay for attorney fees and transportation costs associated with mental health commitments.

  • Mental Health Treatment — Jails

    Individuals serving time in jails within the CICS region may receive tele-psychiatry, medication, therapy and specialized service coordination to assist with reconnecting to the community upon release.

  • Mobile Crisis Response

    Mobile Crisis Response is a service that provide a team of professionals that can provide on-site, face-to-face mental health services for an individual or family experiencing a mental health crisis. They can respond wherever the crisis is occurring—in an individual’s home, the community, or other locations where an individual lives, works, attends school, or socializes. To access mobile crisis response, call the Your Life Iowa Hotline at 855-581-8111 and let them know you would like to have the mobile crisis team respond in person.

  • Mobile Outreach

    When appropriate, law enforcement will contact service coordinators when they encounter individuals who may benefit from further information and referral. Regional service coordinators will follow up in the community or in the local office with individuals referred by law enforcement.

  • Personal Emergency Response Systems

    Funding is available for wearable systems that will notify responders in the event of an emergency.